Terms of Service

These terms apply when you book a clean with Wild Alchemy Cleaning, run by me, Summer. By booking, you agree to them.

Services and quotes

I provide domestic cleaning, including regular, deep, bond and end of lease, and NDIS and aged care cleans. Quotes are based on the details you give me. If the job turns out to be quite different on the day, I'll talk with you before going ahead with any change in price.

Two hour minimum

Every visit has a two hour minimum booking.

Cancellations

Please give at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less notice may be charged.

Payment

Payment is due on completion of the clean unless we've agreed otherwise. NDIS and aged care clients can be invoiced directly, or through a plan manager or provider.

Access and keys

You agree to give me safe access to your home at the booked time. If you leave keys with me, I store them securely and return them when asked. If I can't get in at the booked time, the visit may be charged.

Liability

I take care with your home and belongings. Please let me know about anything fragile, valuable or needing special care before the clean. If something is damaged, tell me within 48 hours and I'll work with you to put it right. Nothing in these terms limits your rights under Australian Consumer Law.

Changes to these terms

I may update these terms from time to time. The latest version will always be on this page.

Contact

Questions? Call 0400 000 000 or email hello@wildalchemycleaning.com.au.